SmarTee Golf Products Return and Refund Policy

Effective Date: August 30, 2024

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Thank you for shopping with SmarTee Golf Products. We strive to provide you with the highest quality products and the best customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

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1. Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging with all original components (e.g., accessories, manuals, etc.).

• Accompanied by a receipt or proof of purchase.

Non-returnable items:

• Custom-printed or personalized items.

• Items purchased on final sale or clearance.

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2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Insert Contact Email] with your order number, details of the item(s) you wish to return, and the reason for the return.

2. Receive Authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions.

3. Ship Your Item: Carefully package the item(s) and include the RMA number inside the package. Ship the item(s) to the address provided by our customer service team. You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).

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3. Refunds

Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process a refund to your original method of payment. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider’s processing time.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, items that are damaged or missing parts for reasons not due to our error).

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [Insert Contact Email] with your order number and details of the defect or damage.

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5. Late or Missing Refunds

If you haven’t received your refund after the processing time, please:

1. Check your bank account or credit card statement.

2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

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6. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us at:

Email: Info@SmarTeeGolfTee.com
Address: 215 N. Marengo Ave, Ste 250, #511, Pasadena, CA  91101

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SmarTee Golf Products reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.